FNB is looking to develop and implement digital solutions to enhance their online account onboarding, opening, access platforms, and card/payment services. The goal is to analyze existing product performance, improve product offerings to meet market demand, and increase competitive advantage and profitability.
Requirements
- Ability to use a personal computer and job-related software
- MS Word - Intermediate Level
- MS Excel - Intermediate Level
- MS PowerPoint - Intermediate Level
- In-depth knowledge of digital channels, payments, banking practices and regulations requiring legal compliance
Responsibilities
- Supports Product Managers in the selection, design, development, and promotion of digital experiences for assigned areas of responsibility.
- Completes basic analysis of digital experience, market trends, and third-party requirements as necessary, in support of the development of new and existing digital experiences.
- Assists in efforts to increase the penetration and usage of digital channels to attract new customers and retain existing clients.
- Helps to locate and evaluate new vendors, including assisting in the negotiation and administration of contracts for the provision of products and services to support the organization's digital strategy.
- Executes customer-focused quality assessments and improvement processes.
- Assists with the development of appropriate training materials for front line staff to ensure adequate product knowledge for client sales and support.
- Assists with maintaining business reporting capabilities. Monitors business results of recently introduced or existing digital experiences, coordinates reporting, and may recommend modifications to improve results.
Other
- Excellent project management skills
- Excellent communication skills, both written and verbal
- Excellent organizational, analytical and interpersonal skills
- Detail-oriented
- Experience in a similar position
