Improve the digital customer experience for RightTrack, a telematics product, by translating customer feedback and data into clear, high-impact product and CX improvements
Requirements
Familiar with UX/usability concepts or experience working closely with teams in a digital product environment (UX/UI, product management, or data SMEs)
Hands-on experience running A/B tests and/or leading experimentation
Prior experience in digital CX roles, mobile app product analytics, or telematics
Knowledge of insurance principles and concepts required
Advanced analytical/problem solving and research skills
Proficiency with spreadsheets and data base software
Responsibilities
Own the RightTrack app experience from a CX perspective: act as the primary liaison between Product Managers, Data Science, UX/UI, Research and other partners for telematics RT app questions and initiatives
Turn data and customer insights into action: synthesize qualitative feedback and quantitative signals to create recommendations for the app CX, define hypotheses, and help inform prioritization
Design and support experimentation: propose, scope, and coordinate A/B tests and other experiments to assess improvements and measure impact
Inform CX metrics: establish meaningful KPIs for the telematics app experience and program outcomes and monitor performance with partner teams
Translate across audiences: collaborate with technical teams to develop analyses and communicate approach/findings to non-technical business partners
Other
Bachelor's degree in mathematics, Statistics, Finance, Economics or Insurance preferred; or equivalent experience
Approx 5 or more years related work experience
Effective communication skills for writing reports/proposals and making presentations
Ability to work independently and lead others during projects
