The Digital Experience Developer will serve as an integral part of the CX Lifecycle team contributing to the development and sustainment of ADT's customer service operations, leading various projects and initiatives to elevate and maximize Salesforce and AI Technology to improve experiences, both Customer facing and Internal, to meet ADT business needs, digital-first customer experience goals, and modernize and enhance the company brand.
Requirements
- Basic HTML, JavaScript and SQL coding.
- Familiarity with some/all, of the following: Apex, JavaScript, SOQL, Aura, LWC, HTML, Visualforce, CSS, etc.
- Salesforce Admin certification.
- Additional Salesforce certifications, preferred.
- Copado certified
- Jira trained
- Salesforce Certified Experience Cloud Consultant
- Salesforce Certified Architect
Responsibilities
- Drive and support POC initiatives for AI advancement.
- Attend planning and development meetings as it relates to Salesforce and new technology integration and evolution.
- Investigate and learn existing functionality; deploy new and emerging functionality as it relates to Salesforce, our embedded CRM, and other platforms and applications relevant to the business.
- Build, test, submit IT work related to Salesforce, Sierra, CCAI, etc., and use various platforms to report data contained within and call out SF Architecture needs for team projects.
- Ability to do customized work based on business requirements related to SF Lighting Web Components.
- Work on deployment, break fix, and updates, and keep everything current.
- Modify or create out of the box Salesforce customization as requested by business.
Other
- High school diploma.
- Two or more years in related work type.
- Strong interpersonal skills, organization, critical thinking, and creative problem solving to effectively plan and implement various projects through the successful collaboration with cross-functional teams.
- Occasional travel/training may be required.
- Ability to navigate around a complex, matrix organization
