Arkansas Children's is looking to improve digital health programs across the system to enhance patient access, experience, and outcomes.
Requirements
Application Certifications specific to Assigned Roles
Related Field - 4 years of experience
IS - Direct_2 years Healthcare environment
Responsibilities
Works closely with users to provide a stable and reliable system and maintaining a high level of customer service.
Provides timely and courteous end user support.
Acts as the second level of support for the applications assigned.
Performs in-depth analysis, troubleshooting, and root cause analysis of complex system issues and uses critical thinking and resources to solve application issues.
Analyzes and tests new functionality in releases to determine application viability and integrity.
Provides regular maintenance to navigators, flow sheets, and all other application components.
Maintains appropriate system documentation and audits.
Other
Monday to Friday, 8:00 a.m. to 5:00 p.m. — Hybrid
regular in-person support at Arkansas Children's Northwest (ACNW)
occasional after-hours call support (approximately once every 4–6 weeks)
clinical background (such as nursing or other patient care experience)
