The Markets business needs a robust and performant CRM platform. The company is looking to enhance its CRM capabilities by integrating AI/LLM frameworks, improving mobile accessibility, and ensuring system stability and reliability.
Requirements
- Demonstrate substantial experience in Technical Product Management, with a strong track record of delivering successful products.
- Exhibit strong technical abilities, with experience in defining and delivering core platform components.
- Experience working in technology and/or a strong understanding of technical architecture.
- Experience in CRM systems and integration of advanced technologies such as AI/LLM.
- Expertise in system reliability, performance monitoring, and optimization of APIs and UIs.
- Experience in developing federated platform models and establishing governance frameworks for multi-team collaboration.
- Strong background in technology with a deep understanding of technical architecture and system design.
Responsibilities
- Lead the strategic development and management of the Core Platform/Product container, ensuring seamless integration with other product components.
- Define and implement advanced system entitlements, visibility rules, and user preferences to enhance platform functionality.
- Integrate AI/LLM frameworks to enhance the platform's intelligence and automation capabilities, while safeguarding against hallucinations and ensuring that only data accessible to the LLM is surfaced in line with visibility rules.
- Provide technical leadership and guidance to ensure the successful delivery of platform features and enhancements.
- Oversee the technical roadmap and ensure alignment with strategic business goals.
- Ensure system up-times and reliability meet prescribed standards by implementing robust monitoring and alerting systems.
- Monitor API and UI performance to ensure optimal user experience and system efficiency.
Other
- Executive Director level role
- Passion for CRM and the Markets business
- Thrive in a dynamic and collaborative environment that values diversity and inclusion
- Proven ability to manage complex projects and deliver results in a fast-paced environment.
- Demonstrate excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
