Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design to drive sustained growth and customer value creation and capture
Requirements
- 5+ years experience in Engineering Management
- 5 + years of leadership experience in defining global resource/coverage mixes and plans, leverage models, productivity models, and in driving approaches for automated solutions such as ticketing and monitoring
- 5+ years’ experience managing global service delivery from multiple centers
- 5+ years of experience applying SDLC methodologies (Agile, SCRUM, RUP, other)
- 3+ years’ experience in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.)
- 8+ years’ experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)
- Master’s degree in computer science, information systems, or other technology-related field or equivalent number of years of experience
Responsibilities
- Manage architects across large OP platform solutions; Application, Infrastructure and BPaaS
- Manage and deliver client engagements encompassing implementation, operation, and continuous innovation of strategic technology platforms at scale
- Managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
- Managing operational performance including SLAs, efficiency measures, demand planning, and profitability
- Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process
- Contribute to the development of proposal pricing strategies including creative deal constructs to include Operate and potentially also Advise and Implement
- Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities
Other
- 10+ years of consulting and / or Customer operate/implement experience
- Bachelor's degree
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
- Strong communication and cross-functional collaboration skills
