Harvard University is looking to hire a Digital Product Manager to oversee content and technology for its flagship website and over 60 department and center microsites, as well as manage its Salesforce Marketing Cloud instance to ensure effective communication with subscribers.
Requirements
- Demonstrated knowledge of web technologies and experience maintaining web content management systems
- Knowledge of email creation and sending tools as well as best practices for email reader experience
- Experience as both an editor and administrator with Drupal content management system
- Experience with email marketing and reporting tools, including Acoustic, Salesforce, Mail Chimp, Constant Contact, or similar
- An eye for visual design, specifically how fonts, layouts, and images work best on the web
- Strong sense of modern web user experience and how best to present news stories and email newsletters
- Strong analytical, technical skills, project management, relationship building, and communication skills
Responsibilities
- Oversee internal and external development work on the HMS Drupal web platform
- Own HMS IT’s Agile project management process for OCER, including attending sprint planning meetings, ticket tracking, and backlog management
- Oversee relationship between OCER/IT and HMS web users and site owners on feature requests, training, and new site creation when necessary
- Lead, plan, and organize regular user meetings to present to 100+ users about new features, bug fixes, and field questions/requests
- Support editorial team (writers and editors)and content creators as they plan and publish science and community content for the website
- Work closely with HMS IT s to manage OCER’s instance of the email marketing tool Salesforce Marketing Cloud, making sure it is properly using HR and IT data to keep the HMS community and general public subscribers reliably receiving communications
- Collaborate with OCER colleagues and HMS IT to ensure that Salesforce Marketing Cloud is properly configured and scoped to meet departmental needs
Other
- Directly supervise the Digital Communications Coordinator
- Ability to manage and prioritize multiple projects, work independently and in collaboration with team members, and oversee work of others, including those who are not direct reports
- Creative, innovative thinker, action-oriented, versatile, ability to adapt in dynamic environment, resourceful, flexible, and honest
- Comfortable presenting and speaking to large groups, fielding questions, prioritizing and problem-solving solutions, and managing expectations
- Harvard University is unable to provide visa sponsorship for this position
