AADirect is looking to evolve its customer-facing digital experiences, including the website, chat tools, AI-enabled interactions, and future self-service capabilities, to make customer interactions clearer, faster, and more intuitive, ultimately driving business performance.
Requirements
- Experience working with engineering teams on web products
- Ability to translate complex workflows into clear requirements
- Experience with analytics tools and A/B testing
Responsibilities
- Own the roadmap for customer-facing technology, including web, chat, AI features, and emerging digital tools.
- Prioritize initiatives based on business goals, customer insights, and operational needs.
- Use data and user behavior to identify opportunities and guide product decisions.
- Write user stories, acceptance criteria, and detailed requirements.
- Collaborate with Engineering and QA to ensure timely and high-quality releases.
- Maintain accurate documentation of flows, rules, and configurations.
- Partner with the Data team to analyze performance and identify improvements.
Other
- 3+ years as a Product Manager, Product Owner, or Business Analyst
- Strong analytical and documentation skills
- Insurance or fintech experience
- Knowledge of quoting flows or carrier integrations
