The Digital Product Manager leads a cross functional team in defining the vision of a strategic initiative, initiatives are broken down to defined EPICs and features. This position collaborates with business segment product leaders and UX leads to define MVPs. Engages Legal, Risk and Compliance to obtain approval on all features, participates in architecture and UX wire reviews to ensure features are properly defined and approved for execution. Is responsible for leading a strategic initiative and mentors junior level colleagues as necessary.
Requirements
- 4+ years of Online/Mobile Digital Experience or Digital project delivery experience.
- Digital product management or delivery experience in e-commerce, digital messaging, identity and access management, digital money movement, or customer self-service
- Experience with Agile Delivery
- Experience in creating re-designed Consumer or Business and Commercial Banking customer experiences
- Ability to translate business needs to technology teams
- Experience with desktop and mobile web, mobile apps, and alerts
- User-centered design and usability expertise
Responsibilities
- Define EPIC and MVPs for a given initiative.
- Lead in feature definition and acceptance criteria.
- Partner with colleagues across Huntington to develop a hypothesis about the root cause and collaborate on the enhancement roadmap.
- Lead discussions in partnership with Solution Architects and UX leads.
- Work with agile teams to iterate and build; focus on prioritizing the business value from different pieces of the work.
- Improve speed to market for those features that will drive the most value to the company.
- Measure performance against expectations; revisit analysis and strategy to modify approach when a variance is recognized.
Other
- Identify business challenges and opportunities for improvement using data analytics, as well as customer/colleague feedback and pain points.
- Understand complex processes and systems in-depth for those transactions/experiences for which you are responsible.
- Conduct industry benchmarking and experience comparison with other banks and fintech capabilities.
- Understand how the features map to delivering business objectives and key results (OKR’s).
- Work with external vendors when appropriate.
