The Digital Product Manager leads cross-functional teams to solve complex consumer and business problems in a way that advances the digital customer experience for Evergy.
Requirements
- Basic understanding of electric utility industry, operations and pricing/rates a plus.
- Demonstrated ability to use data and metrics to justify requirements, build business cases, measure product performance, develop action plans, and execute on those plans with excellence.
- Track record of creative thinking and problem solving, as well as an ability to deliver successful, innovative digital solutions to market.
- Detail-oriented thinker with exceptional organization, time management and prioritization skills.
- Ability to effectively present information and respond to questions from senior management, managers, clients, and customers.
- Experience in digital marketing strategy, ROI, vendor and partner management, contract management and budget management responsibility is preferred but not required.
- Experience in project management, product management, new product development, digital marketing is preferred but not required.
Responsibilities
- Develops and executes strategies for new and existing digital products to increase adoption, enhance the customer experience, and exceed goals.
- Leads and manages internal stakeholders, external vendors, and technology partners to achieve goals related to customer engagement and experience, self-service, automation, and financial targets.
- Develops and communicates key performance indicators (KPIs) to measure outcomes, product performance and user experiences.
- Researches and develops new product ideas for consideration and implementation. Evaluates solutions and writes business cases to advocate for company adoption.
- Leads the requirements development for applying technology to satisfy business needs. Analyzes data, user requirements, use cases, procedures, and problems to automate or improve existing customer self-service capabilities.
- Defines and documents user interfaces, support systems and data requirements.
- Develops workflows, use case diagrams, dataflow, and other documentation supporting digital design.
Other
- Bachelor’s degree in Business Administration, Marketing, Information Technology or a related discipline is required. Master’s Degree is a plus.
- Experience leading and managing cross-functional teams comprised of information technology, marketing, product management and other business areas is preferred but not required.
- Excellent leadership and people management skills honed through experience of managing diverse cross-functional teams.
- Exceptional communication skills, written and oral, for both internal and external audiences.
- Ability to manage multiple, competing priorities simultaneously.
