PenFed is looking to solve the problem of improving digital engagement and delivering exceptional member value in the auto loan digital acquisition and ownership experiences.
Requirements
- Experience with Salesforce Financial Services Cloud or other Salesforce products preferred.
- Proven experience defining and delivering digital roadmaps in an Agile or SAFe environment.
- Experience working with technology teams on APIs, integrations, and digital customer journeys.
- Experience leveraging analytics tools (e.g., Adobe Analytics, Google Analytics, Tableau, Power BI) to inform decisions.
- Familiarity with UX/UI principles, customer journey mapping, and user testing practices.
- Proficiency with Jira, Confluence, and other Agile collaboration tools.
- Salesforce experience and/or certifications preferred.
Responsibilities
- Own the digital auto loan acquisition journey, serving as subject matter expert on application flow, member experience, and performance.
- Translate business objectives into clear, actionable requirements and acceptance criteria for new features and enhancements.
- Manage and prioritize the product backlog; work with the Agile team to plan sprints, refine stories, and ensure timely, high-quality delivery.
- Collaborate with cross-functional teams to evaluate business needs, technical feasibility, and design optimization for new or enhanced digital capabilities.
- Facilitate process mapping and gap analyses to assess impacts of proposed features or system changes.
- Lead UAT planning and execution; validate releases and provide final product sign-off.
- Analyze production incidents and member feedback to identify root causes, define fixes, and inform continuous improvement.
Other
- Bachelor's degree in Business, Economics, Engineering, or related field.
- Minimum of five (5) years of progressive experience in product management or digital product ownership, preferably in financial services, fintech, or digital lending.
- Strong organizational, analytical, and problem-solving skills with the ability to manage multiple priorities and stakeholders.
- Exceptional written and verbal communication skills with a proven ability to influence across teams.
- Ability to travel to various worksites and be on-call may be required.
