CVS Health is seeking a Digital Product Owner to improve the user experience of their Meritain.com portal by enhancing member, provider, and payer experiences, and increasing internal stakeholder efficiencies.
Requirements
- Minimum 3–5 years of experience as a Product Owner, Product Manager, or similar role in healthcare insurance or a highly regulated industry.
- Strong knowledge of healthcare payer operations (claims, eligibility, enrollment, prior authorization, provider networks).
- Experience working in Agile/Scrum environments, including backlog grooming, sprint planning, and release management.
- Experience with digital health platforms, member portals, or provider-facing tools.
- Product Owner/Product Management certification (e.g., CSPO, SAFe PO/PM).
Responsibilities
- Define and communicate the product vision, roadmap, and strategy aligned with business objectives, compliance requirements, and customer needs.
- Create, prioritize, and manage the product backlog, translating business and user requirements into clear epics and user stories.
- Partner with Scrum Masters, developers, and QA teams to drive agile delivery and ensure timely release of features.
- Leverage data, user feedback, and market research to enhance digital self-service, claims transparency, provider search, member portals, and mobile applications.
- Identify opportunities for automation, personalization, and digital adoption to improve engagement and satisfaction.
- Ensure digital products adhere to HIPAA, CMS, NCQA, and other relevant healthcare insurance regulations.
- Define KPIs and success metrics to measure adoption, satisfaction, and ROI.
Other
- Serve as the voice of the customer, ensuring digital experiences address pain points for members, providers, and internal stakeholders.
- Collaborate with business units, operations, clinical teams, compliance, and IT to align on priorities and secure buy-in.
- Act as the primary point of contact for product decisions, balancing competing needs across stakeholders.
- Partner with compliance and security teams to maintain data integrity, privacy, and security standards.
- Excellent communication, collaboration, and stakeholder management skills.
