Boston Scientific is looking to advance Salesforce.com capabilities to support a rapidly growing, innovation-driven call center operation, aiming to drive continuous improvement, digital integration, and enhanced customer experience.
Requirements
- Minimum of 2 years of hands-on experience as a Salesforce.com Product Owner
- Minimum of 2 years of experience working within an Agile framework
- Advanced proficiency in Microsoft Excel, with a strong understanding of complex data structures
- Salesforce certifications (e.g., Administrator, Advanced Administrator, or related)
- Hands-on experience with multiple Salesforce cloud platforms such as Marketing Cloud, Communities, or Service Cloud
- Familiarity with customer relationship management (CRM) platforms and call center operations
- Knowledge of or experience in the medical device or healthcare industry
Responsibilities
- Develop Salesforce.com solutions that address business needs
- Create and manage user stories throughout the intake and development lifecycle, in collaboration with the IT Center of Excellence (COE)
- Serve as the Product Owner for an Agile Scrum team, leading requirements gathering, backlog prioritization, and feature testing
- Align priorities across call center operations, front-end web development, and Salesforce/IT stakeholders
- Coordinate with divisional IT-business teams to ensure adequate support for Salesforce.com solutions
- Conduct formal user acceptance testing (UAT) and monitor performance metrics following implementation
- Collaborate on application integrations that extend the Salesforce ecosystem
Other
- Bachelor’s degree in Business Administration or a related field
- At least 2 years of experience in business, operations, or process improvement
- Demonstrated problem-solving abilities in addressing operational challenges
- Proven track record in conducting cost-benefit analyses and developing business cases
- Willingness and ability to travel up to 10% of the time
