Amrize is looking to drive the adoption, satisfaction, and overall success of their digital products in the construction materials industry by bridging product development and customer success
Requirements
- Strong understanding of SaaS or digital product ecosystems
- Proven ability to analyze data and translate insights into actionable strategies
- Excellent communication, presentation, and stakeholder management skills
- Strong problem-solving skills and customer-centric mindset
- Ability to lead cross-functional teams as required
- Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment (PPE)
Responsibilities
- User Success Strategy: Develop and execute comprehensive product success strategies that enhance user adoption, engagement, and satisfaction
- Customer Onboarding & Training: Lead onboarding programs, training sessions, and resource development to empower users to effectively use our digital products
- Cross-functional Collaboration: Work closely with Product Management, Engineering, Marketing, and Sales teams to align product enhancements with customer needs and feedback
- Customer Insights & Advocacy: Collect, analyze, and communicate customer feedback and product usage data to inform product roadmap and improvements
- Performance Metrics: Define and track key success metrics (KPIs) such as adoption rates, churn, NPS, and customer lifetime value
- Issue Resolution: Act as the escalation point for product-related customer issues and coordinate timely resolution to maintain high satisfaction
- Innovation: Identify opportunities for product enhancements and new feature adoption to deliver continuous value
Other
- Bachelor's degree
- 5+ years of experience in digital product management, customer success, or industry specific roles
- Travel Requirements: Up to 50% including internationally and nationally
- Dress for your day
- Paid time off & paid holidays
