Hibu is looking for driven, passionate, customer-focused individuals to join their Digital Product Support (Customer Service) team to help small to medium-sized businesses with their digital marketing products.
Requirements
- Knowledgeable in Photoshop and other editing tools
- Ability to effectively and professionally communicate both verbally and in writing
- Excellent customer service skills, specifically telephone experience
- Ability to multitask
- Ability to work independently
- Ability to accept change in a positive manner
- Exceptional organizational skills
Responsibilities
- Provide support for the full suite of Hibu products: Websites, Listings, Reviews, Reputation, Search, Display, SEO, and Social.
- Helping customers make changes to their Digital Products as requested within the scope of the product definition. Must have a detailed understanding of applications and procedures in order to assess the nature of the call type in order to handle it appropriately.
- Research and diagnose technical issues and questions, utilizing available resources, software tools, and documentation.
- Post live support and modifications that include: billing questions, performance, and analytics, changes to the website or display/social ads, changes to various Campaigns (Key Word Change, Geo Change, etc.).
- Document and track customer questions along with resolution using Salesforce CRM.
- Perform appropriate follow-up with clients on outstanding concerns and Salesforce cases.
- Liaise with internal and/or external customers to resolve questions regarding modifications, explaining the scope of Hibu Digital Products where applicable.
Other
- Answer incoming calls and/or emails and gather the appropriate amount of information regarding the issue/concern.
- Interact with customers, sales reps, and other associates regarding Hibu Digital Products
- Detail-oriented
- If you answered yes to those questions, this role is for you!
- Hibu has a clearly defined career path allowing for continuous growth within the organization, and eligibility for advancement begins after your initial 6 months!
