Allstate is looking to build enterprise-class solutions for its Digital Protection Customer Relationship Management (CRM) to meet business needs and drive customer satisfaction.
Requirements
- Understanding of Dynamics 365 modules (Sales, Customer Service, etc.).
- Experience with Dynamics 365 integration tools and techniques.
- Experience with CRM customization and configuration.
- Solid understanding of environment management, release management, code versioning best practices, and deployment methodologies.
- Strong understanding of development operations principles and best practices.
- Familiarity with database management and SQL.
- Experience with establishing and supporting integrations.
Responsibilities
- Collaborate with cross-functional teams to evaluate, scope, design, prioritize, and implement CRM solutions supporting organizational strategic goals.
- Participate in daily scrum meetings, assist in defining user stories, identify and resolve gaps in functional user stories and business requirements.
- Design, develop, and implement CRM solutions using configuration and customization, assessing the impact of new requirements on CRM as well as integrated applications.
- Perform independent code reviews and ensure unit/integration test coverage.
- Provide technical support and troubleshooting for CRM-related issues.
- Stay updated with the latest CRM technologies and best practices and continuously seek opportunities to improve CRM processes and systems.
- Need to be available on weekends and after shift hours when deployment or production issues arise.
Other
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with a focus on quality and accuracy.
- 5+ years of experience scoping, designing, and implementing CRM solutions in Microsoft Dynamics
