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Citigroup Logo

Digital Service Delivery Manager

Citigroup

$113,840 - $170,760
Sep 10, 2025
Jacksonville, FL, USA
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Citi is looking to solve the problem of ensuring quality standards are being met within existing and planned framework for its technology infrastructure, and leading efforts to design, acquire, and deploy hardware, software, and network infrastructure in coordination with the Technology team.

Requirements

  • 6-10 years of relevant experience in an Engineering role
  • Experience working in Financial Services or a large complex and/or global environment
  • Project Management experience
  • Comprehensive knowledge of design metrics, analytics tools, benchmarking activities and related reporting to identify best practices
  • Demonstrated analytic/diagnostic skills
  • Ability to work in a matrix environment and partner with virtual teams
  • Ability to work independently, multi-task, and take ownership of various parts of a project or initiative

Responsibilities

  • Serve as a technology subject matter expert for internal and external stakeholders and provide direction for all firm mandated controls and compliance initiatives, all projects within the group and in creating a technology domain roadmap
  • Ensure that all integration of functions meet business goals
  • Define necessary system enhancements to deploy new products and process enhancements
  • Recommend product customization for system integration
  • Identify problem causality, business impact and root causes
  • Exhibit knowledge of how own specialty area contributes to the business and apply knowledge of competitors, products and services
  • Advise or mentor junior team members

Other

  • Bachelor’s degree/University degree or equivalent experience
  • Master’s degree preferred
  • Consistently demonstrates clear and concise written and verbal communication
  • Ability to work under pressure and manage to tight deadlines or unexpected changes in expectations or requirements
  • Proven track record of operational process change and improvement