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The firm's Research Services team needs to optimize operations and enhance access to research resources by leveraging data, technology, and innovative tools. This involves ensuring attorneys and staff have streamlined, reliable access to research services and metrics, supporting both client-facing and operations work.

Requirements

• Experience with Power BI (or similar BI/analytics platforms) for dashboard creation, data visualization and analysis, and data modeling.
• Familiarity with coding languages, e.g., Python or C.
• Experience working with APIs.
• Expert troubleshooting skills with IT issues involving access to databases and online content.
• Strong understanding of intranet content design, usability, and content management principles.
• Interest in AI, machine learning, and emerging technologies in legal or research environments.
• Proficiency with MS Office Suite, including Excel, Word, and PowerPoint.

Responsibilities

• Develop, maintain, and analyze dashboards and reports (e.g., Smartsheet, Power BI) to track research service usage, resource performance, team metrics, and budget; support ad hoc data requests from leadership.
• Identify, build, maintain, and support sustainable solutions for improvements to workflow, access, or process in support of strategic goals and initiatives that align with firmwide needs.
• Utilize tools such as APIs, PowerQuery, Python, and/or C for automating data mining and manipulation for workflow improvements to enhance efficiency of research services.
• Assist with design and maintenance of Research Services intranet pages and knowledge bases; organize and update content to improve usability and visibility of research resources.
• Explore, evaluate, and pilot AI-powered tools, including chatbot solutions for research resource queries, to expand self-service support options and in response to ad hoc requests.
• Partner with IT, Knowledge Management, and other internal stakeholders to implement digital solutions, connect data, and support firmwide technology initiatives.
• Provide technical assistance and problem-solving for research systems and applications as needed, including SSO/SAML.

Other

• Analytical mindset with attention to detail and an emphasis on sustainability and long-term benefits in decision-making.
• Strong organizational and project management skills.
• Ability to learn new technologies quickly and apply them to practical workflows.
• Demonstrated stress management skills and effective prioritization of workload.
• Commitment to strong service values with demonstrated ability to exhibit sound professional judgment, discretion, strategic thinking, independent problem solving, and accountability.