Simpson Strong-Tie is looking for a Digital Support Services Intern to assist with technical support requests, maintain IT systems, and ensure smooth day-to-day operations for end users, gaining industry experience by working alongside seasoned IT professionals.
Requirements
- 1+ years of experience with Windows operating systems
- 1+ years of experience with Excel and other MS Office applications
- 4+ years of general PC/Mac usage
- Basic Knowledge of Operating Systems: Proficient in Windows, macOS, and/or Linux environments.
Responsibilities
- Receive, analyze, and resolve support tickets for internal users using ServiceNow or other service channels
- Collaborate with IT team members to diagnose and solve technical issues
- Install and configure hardware and software for enterprise applications
- Create documentation and Knowledge Base articles to guide users on support procedures and processes
- Perform system audits and apply software updates as needed
- Contribute to designated projects assigned by Digital Support leadership
Other
- Customer Service Orientation: Friendly, patient, and professional demeanor when assisting users.
- Communication Skills: Ability to explain technical issues clearly to non-technical users.
- Team Collaboration: Effective teamwork with other IT staff and departments.
- Adaptability: Comfortable with fast-paced environments and frequent changes in technology.
- Troubleshooting and Problem Solving: Desire to learn how to diagnose and resolve hardware, software, and network issues for a global organization.
- This position requires domestic travel up to 10% of the time.
- This is a temporary, part-time, non-exempt internship position located on-site at our Plano, TX office. This position will initially begin at our McKinney, TX location.
