Arup is looking for Digital Technology Interns to help solve complex challenges facing clients, climate, and communities by providing advisory and technical expertise in the built environment.
Requirements
- Microsoft Windows Operating System, Mac OSx (limited)
- Microsoft 365 and associated services (i.e. OneDrive for Business, MS Teams, etc.)
- Cloud based solutions (Azure, AWS, etc.)
- Video conferencing hardware/software based on global standards
- Office printers and copiers (these vary depending on office or regional policy)
- Experience of ServiceNow or similar IT Service Management systems
- Familiarity with MS Teams and O365
Responsibilities
- Acting as client liaison for all Digital Technology-related requests from staff, being first line of engagement to understand and address issues and needs around desktop (Windows, O365 etc.) and infrastructure (compute, storage, network, cloud services, enterprise systems, cybersecurity, etc.), engaging and escalating to other Digital Technology teams as needed
- Providing valuable services to the business, working together with the leadership team to drive technology and help transform business activities
- Configuring, deploying, maintaining, solve and supporting workstations, laptops, printers, mobile devices, phones and other computer and telecoms equipment
- Solving complex problems associated with hardware (PCs, Macs, mobile, etc.), software, and services (video conferencing, remote access, etc.) determining the source of problems and classifying their level, priority and nature. When appropriate, advancing or routing them to the appropriate team
- Helping with a range of office-based technology needs – installations, moves, changes, etc. that involve staff requirements and infrastructure needs, working collaboratively with other DT service teams
- Responding to, documenting and resolving service tickets in a timely manner according to an agreed service level
- Documenting procedures, standards, configurations, settings, installation sequences and back-out instructions
Other
- Currently pursuing a bachelor’s degree in IT, computer science or a related field.
- Deep technical capability and a desire to learn, you should have a proven track record of developing your technical knowledge and applying new skills in a high paced environment
- Good analytical skills, with ability to solve complex problems and openness in sharing your knowledge and thinking with others
- Some experience working in a professional services organization
- Candidate must be eligible to work in the US without the need for employer sponsored work authorization now or in the future to be considered for this role.
