ServiceNow is looking to build and scale AI platform and services that enable next-generation, agentic, and generative AI applications, while also advancing their Responsible AI engineering strategy.
Requirements
- Solid understanding of microservices, containerization, and orchestration (Docker, Kubernetes).
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 12+ years of deep expertise in software architecture, engineering best practices, quality engineering, and automation frameworks.
- Expertise in engineering best practices, software architecture, quality engineering strategies, and automation frameworks.
- Experience driving AI/ML adoption in software development and testing functions.
- Experience with automation/configuration and setting up complete end-to-end fully integrated delivery systems
- Proven track record of delivering high-quality enterprise software products at scale.
Responsibilities
- Provide strategic and technical leadership across multiple engineering teams, driving DevOps best practices and mentoring at scale.
- Oversee the architectural decisions, code and quality testing efforts for our core platform and products.
- Define and execute a unified engineering and AI strategy aligned with company goals, ensuring performance, scalability, and compliance.
- Build and scale high-performing teams, establish KPIs for model reliability and user performance, and represent engineering in executive and customer forums.
- Define and drive the engineering vision, aligning with company strategy and product roadmaps.
- Drive governance frameworks for responsible AI development including compliance.
- Build organizational capability through hiring, coaching, and succession planning.
Other
- Visionary and hands-on engineering leader with a passion for innovation, teamwork, and communication.
- Proven track record of delivering high-quality, scalable enterprise software.
- Skilled in building end-to-end automated delivery systems and scaling global engineering teams.
- Strong executive presence with excellent stakeholder management and communication skills.
- Strategic thinker who drives change, inspires teams, and delivers measurable business outcomes.
