Amtrak is undergoing a digital and data transformation to modernize operations, elevate customer experience, and enable smarter, faster decisions.
Requirements
- 10+ years of experience in AI/ML, automation, or intelligent systems, with 5+ years in strategic or platform leadership.
- Proven ability to scale enterprise AI or automation systems in partnership with platform, governance, and enablement functions.
- Experience implementing AI governance, MLOps, or federated automation strategies in regulated or public-sector organizations.
- Familiarity with agentic systems, LLM orchestration, model lifecycle management, and operational ML use cases.
- Strong understanding of modern data and AI platform architecture, including streaming, observability, and self-service enablement.
- Ability to lead cross-functional teams and align technical delivery with business objectives.
- Skilled in translating strategic goals into practical, scalable platform capabilities.
Responsibilities
- Define the strategy and roadmap for scalable AI and automation platforms, including agentic frameworks, orchestration models, and model delivery approaches.
- Support enterprise AI and agentic automation strategy, working across teams to deliver use cases in areas such as predictive maintenance, crew optimization, customer personalization, and operational analytics.
- Manage engineering teams responsible for building reusable, secure, and scalable systems that support analytics, AI, and automation at scale.
- Oversee platform observability, ensuring high availability, data quality, and transparency across platform services.
- Guide adoption of modern tooling (e.g., Databricks, Azure ML, Vertex AI) for batch, streaming, and event-driven use cases.
- Lead the AI-specific governance strategy and partner with the enterprise data governance team to integrate AI-specific needs model transparency, explainability, auditability into broader policies.
- Co-develop risk frameworks that meet internal and regulatory expectations while enabling innovation.
Other
- Must have excellent oral and written communication skills.
- On site work schedule with 4 days in the office and 1 day remote.
- Up to 25% travel requirements.
- Pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
- Bachelor's degree or equivalent combination of education, training and experience.
