MERGE is on a mission to lead the charge in AI, both within our own organization and in supporting our client services. As our Director, AI Products, you will lead the charge in transforming our organization from traditional workflows to an AI-first operating system. This is a critical company-wide initiative where you will act as a hybrid of Product Director and Internal Founder, partnering with leadership to shape the vision for our "AI Operating System".
Requirements
- Strong understanding of AI technologies and their capabilities/limitations (e.g., context windows, RAG, agentic reasoning).
- Experience with process mapping and optimization, translating human processes into logical software requirements.
- Commercial instincts to identify and package internal efficiency tools as SaaS products.
- Ability to effectively communicate with engineers and guide development, utilizing Scrum methodologies to manage rapid iteration cycles in a RAD (Rapid Application Development) environment.
- Basic programming knowledge is also required.
- Hands-on experience with "No-Code" builders for prototyping.
- Familiarity with agentic AI platforms.
Responsibilities
- Document workflows, identify decision points, and design intelligent automation that augments human creativity and strategy.
- Partner with the AI Garage team to guide the build process, prioritize the backlog, and ensure technical outputs align with business goals.
- Transition solutions from prototypes to scalable products, determining when tools are ready for internal use and external launch.
- Treat employees as "Alpha" testers, refine products based on feedback, and ensure smooth adoption of AI tools internally before market launch.
- Collaborate with executive leadership to architect the roadmap for AI adoption, shaping the "why" and "how" of our cognitive transformation.
- Evaluate internal tools for their potential to succeed in the market and develop "Go-to-Market" strategies for successful pilots.
- Use internal efficiency data to validate software and create compelling narratives to sell innovations to our client base.
Other
- You are a relentless self-starter who brings a strong point of view and conviction to your decision-making. You are willing to learn the company from the inside out and can thrive without a structured "hand-holding" environment.
- 7+ years in process optimization, digital transformation, or management consulting.
- Experience in venture building, corporate innovation arms, or incubators.
- Background in marketing and/or life science automation.
- Expertise in transitioning service businesses into product/SaaS models.
