TTEC is looking to solve the business problem of bringing humanity to business through AI software development, specifically by developing AI-powered solutions that deliver measurable business value and enhance customer experience.
Requirements
- Advanced degree in Computer Science, Engineering, or related field
- 10+ years of software development experience with senior technical leadership
- 5+ years of hands-on AI/ML development, including 2+ years in GenAI and LLMs
- Expertise in AI agent development and autonomous decision-making
- Proficiency in Python and at least two of: Golang, .NET/C-Sharp, Java
- Experience with GenAI platforms (OpenAI, Claude, Gemini, etc.)
- Knowledge of ML/AI frameworks (LangChain, LlamaIndex, RAG architectures)
Responsibilities
- Define and execute the AI software development strategy aligned with TTEC's business objectives and customer experience vision
- Build, mentor, and scale high-performing engineering teams focused on AI agent development and GenAI applications
- Establish technical standards, best practices, and architectural frameworks for AI/ML application development
- Drive innovation roadmap for AI-powered solutions including intelligent agents, conversational AI, and automation platforms
- Lead architecture and design reviews for complex AI systems
- Contribute code and provide technical guidance
- Design and architect enterprise-grade AI agent frameworks and GenAI platforms
- Establish DevSecOps practices and CI/CD pipelines
Other
- Strong business acumen and stakeholder management
- Experience managing technical budgets and resource planning
- Proven ability to build and scale engineering teams
- Advanced degree in Computer Science, Engineering, or related field
- 10+ years of software development experience with senior technical leadership
