Mastercard's Disputes BizOps team is seeking a Site Reliability Director to address problems, enhance their CI/CD pipeline, and lead the company in adopting DevOps automation and best practices. The role aims to solve operational challenges, improve service lifecycle management, and ensure production readiness through proactive measures and automation.
Requirements
- Experience with algorithms, data structures, scripting, pipeline management, and software design.
- Ability to help debug and optimize code and automate routine tasks.
- Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.
- Interest in designing, analyzing and troubleshooting large-scale distributed systems.
- Experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef.
- Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is desired.
Responsibilities
- Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement.
- Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
- Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
- Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
- Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
- Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
- Practice sustainable incident response and blameless postmortems.
Other
- Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
- We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
- We need team members with an appetite for change and pushing the boundaries of what can be done with automation.
- Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
- Work with a global team spread across tech hubs in multiple geographies and time zones
