Microsoft's Sales Enablement & Operations (SE&O) team is seeking a Director, Cloud Solution Architecture (CSA) – Artificial Intelligence (AI) Business Solutions to lead and manage a team that identifies and evaluates trends, gathers customer/partner insights, and maps architecture and digital transformation solutions to customer/partner business outcomes. The role aims to accelerate transformation, enable business impact at scale, and ensure adherence to Microsoft standards.
Requirements
- 2+ years of experience with ANY of the following Microsoft technologies: M365, Copilot, Power Platform, Copilot Studio, D365. Agentic AI.
- Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Responsibilities
- provides support and guidance for the team to identify and evaluate trends and gather customer/partner insights to map architecture and digital transformation solutions to customer/partner business outcomes.
- support and guide a team of Cloud Solution Architects (CSAs) to develop and expand existing impactful relationships with customer and partner architects, C-level technical decision makers (TDMs), and business stakeholders.
- coach team members to focus on customer/partner experience through efficient delivery and drive adherence to Microsoft standards and recommended practices by setting expectations for the team around methodology and governance to ensure that the team identifies, communicates, and minimizes business and technical risks.
- provide the team with a holistic perspective of customer/partner challenges, industry trends, and competitor architectures to allow team members to engage with customers/partners, demonstrate Microsoft's value, and develop counter strategy.
- Lead your team in identifying technology and industry-specific trends, gathering insights, and mapping solutions that deliver value-driven business outcomes.
- Lead, coach and hold your team accountable for delivering Customer value and creating expansion opportunities by applying their deep knowledge of Microsoft products, Solutions and Support
- coach your team to understand the Support Catalog and how to leverage the offerings
Other
- 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers.
- Model our culture and values by leading your team through change, creating a clear understanding of business model and role changes, and coaching your team to contribute to the success of others. Foster a positive team culture by setting clear expectations and providing guidance to help your team achieve success.
- Care for your team by engaging in skills and capability discussions, understanding each team member's unique talents, and building a skill mix that aligns with business goals and the aspirations of team members.
- Coach your team in developing and expanding impactful relationships, focusing on customer experience, and defining conditions for success and lead your team in focusing on customer experience and success by driving efficient delivery, accelerating Support coverage, and developing strategies to improve experience and value realization and engage in technical strategy, innovation, and customer experience discussions with customer leadership teams/Senior Leaders at the appropriate technical depth.
- Analyze and understand the mix of your customers and industries to build a team that meets the demands of the customer and project portfolio and drives expansion of our Solutions and Support business and create clarity by defining practice strategy and objectives and communicating them effectively to your team, integrating the Support, Consumption and Usage aspects of your practice.
