Medline Industries is seeking a qualified candidate to lead the architecture, scalability, and governance of their Microsoft Dynamics 365 ecosystem, focusing on Dynamics Sales and Customer Service, to drive platform governance, availability, and strategic enhancements that deliver business value.
Requirements
- Hands-on experience with Microsoft Dynamics 365 CRM (Sales, Customer Service, or Marketing modules).
- Proficiency in Dynamics customization using JavaScript, C, .NET, FetchXML, SOAP, REST APIs, Power Automate and Dataverse.
- Experience with Jira or Azure DevOps for backlog management, CI/CD pipelines, and release workflows.
- Experience with Customer Data Platforms (CDP) integrated with marketing technology stacks.
- Expertise across multiple technical environments and business domains (Customer Care, Reimbursement, Sales & Marketing, Customer/Product MDM).
- Knowledge of Order Management, Billing, and Business Rules Engine implementation.
- Experience/familiarity with Data Visualization tools such as Tableau or PowerBI.
Responsibilities
- Define and maintain the Dynamics 365 roadmap aligned with enterprise architecture and IT governance.
- Stay current on technology trends and align team skills with strategic direction.
- Collaborate with business leaders and analysts to translate requirements into scalable Dynamics solutions.
- Implement and maintain CI/CD pipelines, automated testing, and DevOps best practices for Dynamics environments.
- Optimize data pipelines for reporting and analytics, enabling a single source of truth for customer and sales data.
- Implement scalable APIs and necessary data architectures for data synchronization between systems.
- Architect secure integrations between Dynamics 365 and enterprise systems (ERP, data warehouse, marketing tech).
Other
- 15+ years overall experience in software engineering and/or enterprise software applications
- 7+ years of technical leadership experience, including ownership of CRM systems and large-scale implementations.
- 5+ years in people management, leading engineering or technical teams.
- Lead, mentor, and develop a team of Dynamics developers, analysts, and QA engineers.
- Manage vendor and consultant relationships for Dynamics and middleware providers to ensure cost efficiency and performance optimization.
