PagerDuty is seeking a Director, Data Science (IT) to build and lead a world-class data science function in the IT Organization. In this role, you will shape the team’s vision, foster an inclusive and high-performing culture, and drive impactful data science and advanced analytics initiatives across the organization. You will work closely with cross-functional partners to address complex challenges and embed data science into our core data analytics, services, and operations.
Requirements
- 10+ years of experience in Business Data analytics, Data Science roles in B2B SaaS.
- Proven track record of building and leading high-impact data science teams.
- Proven experience deploying machine learning models at scale in production environments.
- Familiarity with modern data stacks: cloud data warehouses. (Snowflake/Databricks/AWS), BI Tools, orchestration tools, and MLOps platforms.
Responsibilities
- Define and lead the data science vision, strategy, and roadmap in alignment with business goals and measurable outcomes.
- Act as a strategic advisor and thought leader, identification, rollout & championing the adoption of AI/ML across the organization.
- Build, mentor, and lead a high-performing, collaborative team of IT data scientists, IT Data Product Managers, and IT data engineers.
- Partner closely with Sales, Product, Marketing, Customer Success, Engineering, and other teams to drive impactful data science initiatives.
- Develop new ideas, brainstorm with Business partners on how the latest innovations in AI can improve business performance.
- Serve as a bridge between technical teams and business units, ensuring alignment on priorities, deliverables, and strategic value.
- Oversee the full lifecycle of machine learning models, including development, validation, deployment, monitoring, and continuous improvement.
Other
- This role is both business-facing and deeply technical.
- Your primary responsibility is to understand business use cases and proactively propose innovative ways of working using generative AI.
- Deliver clear, compelling insights to both technical and non-technical audiences through storytelling and data visualization.
- Present findings and strategic recommendations to senior and executive stakeholders to influence high-level decisions.
- This role is expected to come into our San Francisco office 2 days per week
