Point32Health is looking to solve the problem of elevating member and provider experiences within their market by designing, developing, and delivering the next generation of digital solutions.
Requirements
- Strong experience within the health insurance or healthcare payer space.
- Deep knowledge of health plan operations, member and provider journeys, and digital health trends.
- Proven track record of launching successful digital products at scale, with the development and launch of all-new constituent digital platforms.
- Expertise in agile methodologies, product lifecycle management, and user-centered design.
- Familiarity with tools such as Jira, Figma, Adobe Experience Manager, Google Analytics, and similar platforms.
Responsibilities
- Define and execute the digital product strategy aligned with business goals, regulatory requirements, and member needs.
- Own the product lifecycle from ideation to delivery and optimization for key digital platforms (e.g., Member Portal, Member mobile app, Provider Portal).
- Prioritize features and product roadmaps using data-driven insights, user feedback, and business impact.
- Drive day-to-day activities to further advance our use of Agile methodologies and best practices in support of digital product delivery.
- Partner with UX/UI researchers and designers to ensure seamless, accessible, and engaging digital experiences that meet the needs of diverse member populations.
- Integrate human-centered design and behavioral science principles into product development.
- Define and track KPIs to measure digital engagement, containment, ease, satisfaction, ROI, and other metrics as defined.
Other
- Serve as a digital thought leader and advocate for transforming healthcare experiences through technology.
- Collaborate closely with IT, marketing, operations, clinical teams, regulatory/compliance teams and other stakeholders as appropriate to ensure strategic alignment and support for enterprise objectives.
- Communicate progress and priorities to executive leadership and other business units as appropriate.
- Oversee the maturation of a formal “go-to-market” function that enhances line of sight between key stakeholders and our roadmaps and monthly launches.
- Lead and mentor a team of product managers and product owners.
- Foster a culture of innovation, collaboration, and continuous improvement.
- Must be able to work under normal office conditions and work from home as required.
