American Express is looking to ensure its strategic CEG platforms, including Oracle HCM Fusion and other third-party solutions, run reliably, scale securely, and deliver value at pace.
Requirements
- 10+ years of experience in product/platform operations, platform assurance, or SaaS product management within a complex, matrixed, and regulated organization.
- Proven expertise in Oracle HCM Fusion or comparable global SaaS platforms at global scale.
- Familiarity with GSIB-level risk and control frameworks or equivalent regulated-industry requirements.
- Proven ability to lead release/change management and incident reduction initiatives at scale.
- Demonstrated success collaborating with SRE and Technology platform teams, embedding product thinking into platform operations.
- Experience leveraging analytics and data-driven insights to measure impact and inform continuous improvement.
- Highly detail-oriented with a strong focus on reliability, accuracy, and measurable outcomes.
Responsibilities
- Benchmark and uplift platform operations and assurance practices against industry-leading standards, with a focus on scalability, resiliency, and risk control.
- Lead release and platform change management as a product discipline, ensuring seamless rollout of new features to a global workforce while balancing innovation, compliance, and risk.
- Collaborate with third-party platforms and Technology partners to ensure Cloud Infrastructure roadmaps reflect product priorities and colleague experience requirements, providing strategic input on scale, resiliency, and security while Technology leads execution.
- Champion platform reliability by driving incident reduction initiatives, leveraging data and cross-team collaboration to improve stability and colleague experience.
- Collaborate closely with SREs, Technology Operations leaders, and Engineering platform owners to co-create scalable, sustainable practices.
- Work across peers in Digital Product Ops who focus on team enablement and operating models, ensuring alignment between platform assurance and product team practices.
- Embed product management principles into platform operations, ensuring that platform reliability and assurance are connected directly to business and colleague outcomes.
Other
- Highly detail-oriented with a strong focus on reliability, accuracy, and measurable outcomes.
- Creative problem-solver with the ability to balance innovation and compliance in a dynamic environment.
- Exceptional communicator who can influence at all levels, especially when translating technical complexity into business outcome
- Leads with positivity, resilience, and adaptability, fostering a team culture grounded in care, empathy, and support
- Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
