USAA seeks to empower members with financial security and be the number 1 choice for the military community. This role will lead teams to develop digital and technology products that enhance member experiences and operational efficiency, specifically focusing on leveraging Generative AI for contact center enablement and automating manual processes.
Requirements
- 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
- Knowledge of Technology/Digital products and/or emerging technology platforms, applications, data analysis and research techniques, and standards.
- Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.
- Knowledge of digital and technology strategy and delivery as it relates to Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.
- AI Fundamentals: Understanding of Artificial Intelligence concepts, capabilities, and potential applications within product development and business process automation.
- Roadmap Development: Proven ability to create and manage comprehensive product roadmaps that align with business strategy and technological capabilities.
- API Integration: Experience with API design, integration, and management to ensure seamless data flow and interoperability between different systems and platforms.
Responsibilities
- Define and lead the product vision, strategy, and roadmap for leveraging Generative AI to directly support insurance agents in real-time during customer calls.
- Identify and automate manual processes through digital solutions.
- Manage the product lifecycle, from ideation and development to launch, iteration, and end-of-life.
- Responsible for end-to-end technology and digital product management activities for a product portfolio, or product line or group, or a major market segment or "vertical" market.
- Sets new Product strategies and leads team to define product strategy for a product portfolio, product line or group and oversees the development, analysis, and alignment of product strategy and roadmaps.
- Applies product management expertise in state-of-the-art digital and technology domains.
- Guides teams in implementing data-driven methodologies across multiple channels, including emerging technology and mobility, to optimize end user experiences to drive KPI/KRIs.
Other
- We offer a flexible work environment that requires an individual to be in the office 4 days per week.
- This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.
- Relocation assistance is not available for this position.
- 3 years of direct team lead or leading matrixed or cross-functional teams.
- Demonstrated ability to think strategically, communicate effectively, and leverage and influence leadership and cross-functional teams to develop and execute product strategy.
