Alterra Mountain Company is looking to solve the problem of delivering, performing, and continuously improving its enterprise IT infrastructure services to support its resorts and enterprise operations.
Requirements
- Expert knowledge in data center infrastructure operations including regional colocation and distributed/edge-compute models.
- Advanced knowledge of cloud computing strategy, public/private/hybrid could, PaaS, SaaS, and service management, including financial modeling of cloud versus on-premise systems deployment models.
- Advanced knowledge of virtualization, hypervisor management, automation, and orchestration, including specific experience implementing and managing HCI environments.
- Functional knowledge and experience managing Active Directory Domain Services and Windows ancillary services such as group policy, certificate authority/private key infrastructure, DNS, etc.
- Functional knowledge and experience managing Microsoft Entra ID / M365 and hybrid identity and access environments.
- Functional knowledge of wide area networking, software-defined networking, load balancing, proxies, switches, routers, firewalls, and network monitoring.
- Functional knowledge and experience managing SQL Server databases administration functions.
Responsibilities
- Provide strategic oversight for the enterprise-wide delivery and support of infrastructure services including network, systems, and database operations.
- Ensure high availability, performance, and resilience of infrastructure platforms supporting resort and enterprise operations through continuous monitoring, exemplary service request/incident management, and proactive maintenance.
- Oversee continuous improvement of operational processes and service delivery models by driving the development and execution of operational runbooks, playbooks, and SOP's.
- Establish and monitor SLAs, KPIs, and operational metrics to drive accountability and service excellence, by leveraging data analytics and performance management tools, including where necessary, the development of business cases for incremental investment in tooling.
- Provide strategic direction and leadership to a team of senior managers and individual contributors across multiple infrastructure domains.
- Set clear goals, offer coaching and mentorship, and foster a culture of accountability and continuous improvement against measurable objectives through continuous evaluation and feedback.
- Recommend staffing levels, allocate resources and set priorities for the department.
Other
- Bachelor's Degree or equivalent experience
- Minimum 10 years' relevant experience with progression through more complex environments and breadth of functional and supervisory responsibility in directing and managing staff.
- Minimum 5 years' leadership experience, including prior experience managing other managers.
- Excellent verbal and written communication skills with a wide range of audiences including technologists, executives, and business stakeholders.
- Proven track record of effective vendor management and negotiation.
