Walmart Connect needs to ensure its Associates, Agencies, and Partners are equipped with the knowledge, confidence, and tools to succeed in product education, certification, and technology ecosystem, driving adoption, capability, and measurable business impact.
Requirements
- Hands-on experience with LMS/LXP management, content authoring tools, and analytics platforms (Cornerstone, Docebo, Intellum, Articulate, Power BI, Tableau).
- Strong understanding of ad tech, digital marketing, or retail media ecosystems.
- Proven ability to design and scale certification programs for external partners and agencies.
- Demonstrated success using learning analytics and performance data to drive continuous improvement and business outcomes.
- Certifications in Learning Technology, Instructional Design, or Program Management (CPTD, Kirkpatrick, PMP, or similar) a plus.
Responsibilities
- Lead the strategy, management, and optimization of Walmart Connect’s learning technology ecosystem, including the LMS and analytics tools.
- Ensure platform functionality, integrations and data flow support both internal associates and external partners.
- Research, evaluate, and implement emerging learning technologies (AI coaching, adaptive learning, skill practice tools, gamification) to enhance retention and personalization.
- Develop dashboards and insights that measure learner engagement, certification progress, and business impact, using analytics to inform strategy.
- Ensure all platforms and content comply with data security, privacy, and accessibility (WCAG) standards.
- Oversee certification program design, assessments, and continuous updates to reflect new products, campaign workflows, and market best practices.
- Build multi-modal training programs (ILT, vILT, eLearning, simulations, and video) designed for engagement, retention, and on-the-job application.
Other
- Lead the vision, strategy, and execution for Product Training, Certifications, and Learning Platform management.
- Align learning initiatives with Walmart Connect’s go-to-market (GTM) priorities, ensuring readiness across internal teams and external audiences.
- Drive measurable business outcomes by linking learning initiatives to key performance indicators (e.g., product adoption, advertiser spend, sales enablement, and partner satisfaction).
- Lead and grow Walmart Connect Academy, establishing it as an industry-recognized center for education and certification.
- Lead a team of program managers, learning experience designers, technologists, and platform specialists.
