BNY is looking for a Director of AI Client Service & Enablement to serve as a senior lead for clients implementing and using AI solutions, ensuring their success and providing technical expertise.
Requirements
- Deep understanding of AI technologies, including architecture and large language model
- Proven experience with cloud infrastructure, DevOps and SaaS deployment
- Proficient in Microsoft Office suite
Responsibilities
- Serve as senior lead for clients implementing and using AI solutions
- Provide technical expertise and guidance to clients on BNY AI solutions
- Ensure the success, oversight, and client enablement of AI solutions for our clients
- Engage to define delivery plans for the client’s AI solution ensuring client expectations are managed and met
- Review and lead the implementation and set-up of AI solutions by coordinating across internal and external stakeholders
- Manage both portfolio pipeline and specific client project plan across critical milestones, dependencies, and risks across the delivery lifecycle, including identification, escalation, and remediation of impediments across internal and external stakeholders
- Provide on-going client support for AI solutions
Other
- Bachelor's degree or the equivalent combination of experience (Banking/Financial/Data Science & Innovation) is required
- 10+ years of total work experience; diverse experience in Technical Service & Operational Wholesale Banking Industry
- Self-motivated with proven commitment to client focus and lean thought process
- Strong communication skills; written, verbal, and effective listening skills
- Ability to establish a new team, drive accountability and client excellence
- Ability to be cross-fungible and multitask under pressure
- Able to adapt to changing environment and business/organizational demands
- Certification in Operational Excellence and/or Six Sigma a plus
- Located in Pittsburgh, PA.
