Klaviyo is looking to solve the problem of embedding artificial intelligence and intelligent automation across its global operations, driving measurable operational leverage, democratizing AI capabilities securely, and fundamentally enhancing how the company operates as it scales.
Requirements
- 10+ years of cumulative experience in technology, with at least 4+ years in a leadership role focused on data platforms, emerging technology, or intelligent automation.
- Demonstrated experience building a technology function or practice from the ground up in a corporate environment.
- Hands-on experience architecting and implementing AI/ML platforms or automation tools, and a clear understanding of their practical application to business problems.
- Experience presenting complex technical strategies and business cases to senior leadership (VP-level and above) and gaining buy-in for significant investments.
- Strong understanding of data governance, security, and the ethical considerations surrounding the use of AI in an enterprise.
- Experience with modern AI architectures such as Retrieval-Augmented Generation (RAG) for enterprise knowledge.
- Familiarity with the native AI capabilities within major enterprise platforms (e.g., ServiceNow, Salesforce Einstein, Microsoft CoPilot, Gemini)
Responsibilities
- Build the AI Center of Excellence: Develop, evangelize, and own the strategic roadmap for AI and automation. Create a centralized function that provides expertise, governance, and tools to the entire organization.
- Drive High-Value Use Cases: Partner with senior leaders across the business to identify and execute on a portfolio of high-ROI AI initiatives, focusing on AIOps, generative AI for productivity (e.g., knowledge management, content creation), and hyperautomation for back-office processes.
- Architect the AI Platform & Governance: Lead the end-to-end selection and implementation of AI platforms. Crucially, you will design and implement a robust governance framework covering data usage, model validation, security, and responsible AI principles.
- Quantify and Communicate Business Value: Define a rigorous set of KPIs to measure the business impact, ROI, and adoption of all AI initiatives. Create a clear narrative around value creation for executive stakeholders.
- Manage the AI Investment Portfolio: Own the 'buy vs. build' analysis for AI tooling and manage the portfolio of AI investments to ensure alignment with business priorities and financial objectives.
- Serve as Klaviyo’s central subject matter expert on applied AI. Demystify the technology and inspire the organization by showcasing the art of the possible.
Other
- A Master’s degree in Computer Science, Data Science, or a related technical field.
- 10+ years of cumulative experience in technology, with at least 4+ years in a leadership role
- Experience presenting complex technical strategies and business cases to senior leadership (VP-level and above) and gaining buy-in for significant investments.
- Ability to work in a high-growth, global SaaS company, with an understanding of the key operational levers for scale.
- Commitment to a policy of equal opportunity and non-discrimination.
