Palo Alto Networks is seeking a Director of Application Product Management to lead the strategic vision and transformation across key domains including Entitlement & Consumption Management, New Product Introduction, Licensing & Provisioning, and Customer Support & Success. The goal is to define and execute a holistic product strategy spanning the broader licensing and provisioning ecosystem, influencing both Product and Global Customer Service (GCS) organizations. The role aims to translate business objectives into an actionable Application Product Roadmap, enabling scalable operations, enhancing customer experience, and driving adoption across internal and external user journeys. Success requires first-principles thinking to architect innovative, AI-enabled solutions that streamline processes and accelerate value delivery.
Requirements
- 15+ years of experience in IT Application Product Management, with deep domain expertise in Licensing, New Product Introduction (NPI), and post-sales processes, demonstrating a strong record of strategic leadership and progressive responsibility.
- 7+ years in senior leadership roles, successfully overseeing teams of Product Managers and managing complex, strategic portfolios—preferably within high-growth SaaS environments.
- Extensive expertise in Licensing, Entitlements, and Consumption models, with hands-on experience in platforms such as Service Cloud, Gainsight, and related GTM/CX technologies.
- Advanced proficiency in AI-driven solutions, including generative AI, intelligent automation, and cloud-native AI/ML pipelines, with a proven track record of delivering tangible business value through innovative AI initiatives.
- Strong grasp of AI tooling and infrastructure, and practical experience integrating AI capabilities into enterprise workflows.
- Experience leading large, distributed global teams, driving cross-functional collaboration, and fostering high-performance cultures.
- Proven success in optimizing IT product strategies for consumption-based revenue models, with a focus on improving end-to-end sales processes and streamlining quoting and provisioning experiences.
Responsibilities
- Define and own the product vision, strategy, and roadmap* for the full portfolio spanning Entitlement & Consumption Management, New Product Introduction (NPI), Licensing & Provisioning, and Customer Support & Success.
- Build, mentor, and lead a high-performing team* of Application Product Managers, fostering a culture of innovation, accountability, and continuous improvement.
- Act as a trusted advisor to executive stakeholders* across Product and GCS organizations.
- Drive seamless integration of New Product Introductions (NPIs)* into the post-sales experience by partnering closely with Product, cross-functional IT teams, and the Strategy organization to ensure a connected and scalable delivery model.
- Champion the adoption of advanced AI technologies* across the CX portfolio, with a focus on embedding intelligent support capabilities directly into the in-product experience, elevating customer engagement and issue resolution.
- Collaborate with IT Architecture and Engineering leaders* to ensure solutions are built with architectural integrity, scalability, security, and long-term maintainability in mind—anticipating evolving needs in a consumption-based business environment.
- Oversee the entire product lifecycle* across the CX, NPI, Licensing, and Provisioning portfolio—from ideation and discovery to development, launch, adoption, and continuous improvement.
Other
- Demonstrated first-principles thinking, with a history of delivering breakthrough solutions that challenge conventional industry norms and drive transformative outcomes.
- Leverage strong business acumen and influencing skills to shape strategic decisions and direction for customer experience (CX) operations through a combination of technology, data, iterative UI/UX design, rapid prototyping, and business process optimization.
- Translate complex technical concepts into clear business value to drive alignment on priorities.
- Identify and drive transformation of complex business processes using modern technologies to enhance operational efficiency, reduce friction, and elevate both the customer and employee experience.
- Bachelor’s degree in Computer Science, Business Administration, or a related field is required.MBA or advanced degree preferred.
