OceanFirst Bank is looking to improve its Consumer and Business Banking products and solutions to deliver optimal services for its customers by developing a strategic, value-driven roadmap that ensures continuous improvement.
Requirements
- Strong analytical and technical skills including working knowledge of relevant processing systems including personal computer software.
- Proficient in MS Office Suite.
- Working knowledge and understanding of bank products and services.
Responsibilities
- Lead strategic assessments and gap analysis of products and services to identify areas of opportunity, risk, and failure to serve based upon behavior, performance and usage data, customer insight, industry trends and best practices to produce actionable insight.
- Perform ongoing customer and employee research, user feedback and channel analytics that translates insights into customer journeys, requirements, and execution roadmaps that will improve the Bank's offerings.
- Ensures banking products and delivery channels are competitive and staff have the expertise, knowledge resources and training required to communicate confidently and consistently with customers.
- Lead the Strategy Team in identifying, prioritizing, and building business cases that balance the vision with the technical and budgetary reality and establish KPI's to monitor and assess execution quality and outcomes.
- Recommend and drive the implementation of new products and services and take ownership of their financial and operational performance outcomes, including overseeing budgetary responsibilities to ensure alignment with the strategic goals of the organization.
- Collaborate with business and functional leaders and teams to innovate, optimize, and personalize experiences to drive growth, engagement and loyalty, striving for best-in-class solutions that meet emerging regulatory, legal, risk management and operational requirements.
- Design and analyzes detailed management reports related to Key Performance Indicators including customer usage, customer adoption rates and performance measurement.
Other
- Ability to manage staff and vendor relationships.
- Ability to research, plan, and implement using logical thought processes, organization and project management skills.
- Demonstrated leadership experience developing and motivating staff required; ability to effectively and efficiently manage a high-level management staff, regarding projects, strategic planning, budgets, and maintaining continuous control over performance standards and maintain continuous control over operations.
- Excellent writing, verbal communication, listening, and interpersonal skills.
- Demonstrated leadership, organizational, analytical, and problem-solving skills.
