DDN is seeking a visionary and experienced Director of CX (Web) to lead and define the user experience strategy for our web-based products, platforms, and digital touchpoints. This critical role will be instrumental in ensuring our sophisticated AI data intelligence solutions are intuitive, efficient, and delightful for our highly technical user base.
Requirements
- Strong portfolio showcasing impactful, human-centered web design solutions for complex technical products or platforms.
- Deep understanding of web technologies, responsive design principles, and modern web development frameworks.
- Expertise in user research methodologies, usability testing, and data-driven design approaches.
- Proficiency with leading design and prototyping tools (e.g., Figma, Sketch, Adobe XD, InVision, Axure).
- Experience working in an Agile/Scrum development environment.
- Experience designing for high-performance computing, or cloud infrastructure.
- Familiarity with the challenges and needs of data scientists, AI engineers, and IT administrators.
Responsibilities
- Define and champion the overall CX vision and strategy for DDN's web presence, including product UIs, customer portals, marketing sites, and internal tools, aligning it with business objectives and product roadmaps.
- Develop and execute a comprehensive CX strategy that enhances user satisfaction, streamlines workflows, and drives engagement for technical users interacting with AI and HPC data infrastructure.
- Provide guidance and oversight throughout the entire design lifecycle, from discovery and research to prototyping, testing, and implementation.
- Establish and promote design standards, guidelines, and best practices to ensure consistency, scalability, and high quality across all web experiences.
- Oversee and conduct user research activities (e.g., interviews, surveys, usability testing, ethnographic studies) with a technical audience to gain a deep understanding of their needs, behaviors, and pain points related to AI data management and HPC.
- Translate complex user research findings and behavioral data into actionable design insights and recommendations.
- Provide expert guidance on information architecture, interaction design, and visual design for web-based applications.
Other
- 10+ years of progressive experience in CX design, with at least 5 years in a leadership role managing and mentoring CX teams, preferably in a B2B enterprise software or highly technical product environment.
- Excellent communication, presentation, and interpersonal skills, with the ability to articulate design decisions and strategies to both technical and non-technical stakeholders.
- Ability to balance strategic vision with hands-on execution in a fast-paced, dynamic environment.
- Experience with design systems development and maintenance.
- Bachelor's degree UX Design, Interaction Design, Graphic Design, or a related field.
