The company is looking to enhance the customer experience through digital innovation and self-service channels.
Requirements
- Experience in digital technology platforms
- Demonstrated understanding of agile approaches
- Strong understanding of digital communications
- Demonstrated understanding of digital marketing trends inside and outside of the utility industry
- Experience with data analytics and business intelligence tools
- Knowledge of LEAN operating principles
- Experience with data warehouses and reporting tools
Responsibilities
- Drive digital innovation through research and benchmarking
- Promotes data-driven decision making and customer focus analytics
- Provide data-driven insights that inform the business strategy and metric outcomes
- Builds the appropriate business intelligent tools and data warehouses across the business
- Work with cross functional partners to map and transition traditional processes to digital to eliminate customer frustrations
- Partner with IT to deliver continuous improvement in an agile environment
- Develop tools to deliver an omni-channel experience for customers
Other
- Master's degree from an accredited institution or equivalent experience
- Direct experience designing and launching digital platforms at the executive level
- Proven track record of leading successful digital transformations
- Strong project management, collaboration, leadership, and analytical skills
- Excellent oral and written communications skills and ability to interact with all levels of the organization
- Ability to influence at all levels of the organization
- Travel Percentage: 25% to 50%
- Authorization to work in the United States is a precondition to employment in this position
