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Entergy Logo

Director of Digital Operations

Entergy

Salary not specified
Apr 15, 2025
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The company is looking to enhance the customer experience through digital innovation and self-service channels.

Requirements

  • Experience in digital technology platforms
  • Demonstrated understanding of agile approaches
  • Strong understanding of digital communications
  • Demonstrated understanding of digital marketing trends inside and outside of the utility industry
  • Experience with data analytics and business intelligence tools
  • Knowledge of LEAN operating principles
  • Experience with data warehouses and reporting tools

Responsibilities

  • Drive digital innovation through research and benchmarking
  • Promotes data-driven decision making and customer focus analytics
  • Provide data-driven insights that inform the business strategy and metric outcomes
  • Builds the appropriate business intelligent tools and data warehouses across the business
  • Work with cross functional partners to map and transition traditional processes to digital to eliminate customer frustrations
  • Partner with IT to deliver continuous improvement in an agile environment
  • Develop tools to deliver an omni-channel experience for customers

Other

  • Master's degree from an accredited institution or equivalent experience
  • Direct experience designing and launching digital platforms at the executive level
  • Proven track record of leading successful digital transformations
  • Strong project management, collaboration, leadership, and analytical skills
  • Excellent oral and written communications skills and ability to interact with all levels of the organization
  • Ability to influence at all levels of the organization
  • Travel Percentage: 25% to 50%
  • Authorization to work in the United States is a precondition to employment in this position