Decagon is looking to solve customer service challenges for enterprise clients by building AI agents that can outperform human agents in managing complex customer interactions and driving customer retention.
Requirements
- Prior experience working with multi-modal models
Responsibilities
- Lead a team to design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
- Collaborate closely with enterprise customers across a number of verticals, understand their needs and transform these pain points into magical AI agents
- Partner with product, design and research to identify cross-customer trends that guide the evolution of Decagon’s agent building platform and research efforts
- Contribute to team strategy and help define the future of AI customer support agents
- Drive strategic direction of our Agent Engineering organization while also being able to get into the lowest level of detail as needed to solve key issues
- A high degree of comfort digging into systems failures within deep technology stacks using any tool necessary
Other
- Rapidly hire and build out a world class team of engineers and engineering leaders in San Francisco, New York City and London
- Have 5+ years of engineering management experience
- Have 10+ years of industry experience in software engineering
- Medical, dental, and vision benefits
- Take what you need vacation policy
- Daily lunches, dinners and snacks in the office to keep you at your best
