Prysmian is looking to drive innovation and oversee technical support and service provided to customers in the field, aiming to expand market share and enhance customer experience.
Requirements
- Strong foundation in R&D processes and innovation management
- Proficiency in R&D methodologies (design thinking, agile, lean innovation)
- Familiarity with relevant industry regulations and standards
- Strong knowledge of field service operations or product development
- Deep knowledge of product development life cycles
- Demonstrated proficiency in diagnosing and resolving complex technical issues
Responsibilities
- Develop and implement the annual strategic plan in alignment with business units to promote and introduce new products and solutions to the market.
- Monitor market trends and customer needs to identify and promote innovative solutions, enabling enhancements and innovation.
- Coordinate field service activities to maximize resources and build connections with Prysmian customers, aiming to expand market share.
- Promote regular product review meetings with customers to showcase Prysmian products and services, fostering medium and long-term relationships and demonstrating industry leadership in innovation.
- Develop the annual marketing plan in collaboration with Marketing and business teams to consistently upgrade and update datasheets, catalogues, and media technical documentation, reflecting industry best practices.
- Review designs for quotes/contracts to determine the best production allocation of products, considering plant capabilities and approvals.
- Coordinate and lead in-depth testing and inspection plans with plants to ensure compliance with applicable standards and customer specifications, delivering reliable products and improving customer experience by reducing product failure return rates.
Other
- Ability and willingness to travel, with 40-60% travel required at certain time periods
- Previous experience in leading field service, innovation, or product development teams
- Exceptional customer-facing skills, communication and stakeholder management skills
- Demonstrated ability to align R&D efforts with overall business strategy and objectives
- Experience managing R&D budgets, timelines and resources
