Columbia Sportswear Company is looking to ensure that every product delivered to market meets the highest standards of quality, safety, and consumer satisfaction by hiring a Director of Global Product Integrity.
Requirements
- Experience with PLM, ERP, and quality management systems.
- Strong understanding of consumer behavior, product testing, and regulatory compliance.
- Experience with VOC (Voice of the Customer) programs and Net Promoter Score (NPS) strategies.
- Background in human-centered design or consumer research.
- Certifications such as Six Sigma, ISO 9001, or ASQ CQE.
- Bachelor’s degree in Engineering, Quality Management, Consumer Science, or related field
- 10+ years of experience in quality assurance within the consumer goods industry
Responsibilities
- Develop and lead a quality assurance strategy that aligns with brand values and enhances consumer experience across Brands and Sales Regions.
- Integrate consumer feedback, reviews, and return data into quality improvement initiatives.
- Oversee quality control processes across the product lifecycle—from design and development to manufacturing and post-launch.
- Define and enforce product performance standards that reflect real-world usage and consumer expectations.
- Establish KPIs and dashboards to monitor product quality, consumer satisfaction, and defect trends.
- Analyze consumer complaints, warranty claims, and social sentiment to identify systemic issues and opportunities in consumer right standards, product creation and manufacturing.
- Ensure compliance with all relevant safety and regulatory standards for the markets we operate in.
Other
- Bachelor’s degree in Engineering, Quality Management, Consumer Science, or related field (Master’s preferred).
- 10+ years of experience in quality assurance within the consumer goods industry.
- Proven track record of improving consumer satisfaction through quality initiatives.
- Excellent communication, leadership, and analytical skills.
- Ability to work onsite four days per week, subject to change based on business needs.
