Coupang's Rocket Growth business needs to scale its Data Science, Data Engineering, and Analytics capabilities to support the rapid growth of small and medium suppliers using Coupang's Fulfillment and Delivery Network. The Director of Machine Learning will drive innovation and business success by harnessing big data, machine learning, and generative AI to solve complex business problems and deliver scalable ML solutions in production.
Requirements
- 10+ years of experience in ML or Data Science
- Proven experience building and leading high-performing DS/ML teams.
- Proven ability to thrive in fast-paced, dynamic environments while helping the team balance delivering ongoing impact while creating space for deep, impactful work.
- Strong hands-on experience in applying ML to solve business problems, esp. In the domain on NLP, Information Retrieval and Computer Vision.
- Deep understanding of technologies for building and deploying big data and ML systems (e.g., Spark, TensorFlow, PyTorch, Kubernetes, Airflow).
- Experience building Gen AI-powered applications using LLMs and related technologies.
- Demonstrated ability to craft and execute a Data Science roadmap that aligns with organizational goals—balancing long-term innovation with short-term impact and ensuring that team efforts are tightly integrated with business and product priorities.
Responsibilities
- Lead, mentor, and grow a high-performing team of Data Scientists and ML Engineers.
- Provide strong technical leadership by staying close to the work—reviewing designs, guiding implementation, and jumping in to solve complex problems.
- Partner with cross-functional stakeholders (Product, Engineering, Operations, Business) to identify high-impact opportunities for data science intervention.
- Drive the development and deployment of ML models and Gen AI applications that solve real-world business problems, especially in the domains of supply chain optimization, seller performance, seller / selection acquisition, item success and customer experience.
- Champion Data Science excellence by establishing best practices across all stages of DS project lifecycle; foster a culture of rigor, innovation, and continuous learning across the team to ensure high-quality, scalable solutions that deliver measurable business impact.
- Help build a data-driven culture and foster innovation across the org through rapid prototyping and iterative development.
- Stay abreast of the latest advancements in ML, Gen AI, and big data technologies, esp. in eCommerce space, and apply them to Coupang’s unique challenges.
Other
- Act as a strategic thought partner to Product and Business teams, proactively identifying opportunities to embed relevant data science-powered initiatives into their roadmaps.
- Actively manage and prioritize high-impact opportunities for growth, efficiency, and innovation.
- Collaborate closely with other Data Science and Machine Learning teams across Coupang to share knowledge, align on strategic initiatives, and drive synergies that amplify impact across the organization
- Lead by example, earn trust & respect of your colleagues, and help build a team culture that reflects Coupang’s values & principles.
- Strong stakeholder management and communication skills; ability to influence across Tech and non-Tech teams.
