ASAPP is looking to deliver the best AI-powered customer experience faster than anyone else. The Product Engineering teams are responsible for delivering delightful user experiences via their CXP platform, including Agent Desk, Customer Chat, Conversational AI, and core APIs. They also aim to provide the best automation experience for customers by leveraging the CXP platform.
Requirements
- 10+ years of experience in the software engineering industry
- Impressive leadership experience building and growing high-performing, geographically dispersed teams
- Demonstrated experience creating reliable and scalable applications with great user experiences
- Technical knowledge on full-stack application development and best practices for technical architecture
- Experience in the SAAS industry
- Experience building and delivering SDKs/libraries to customers
Responsibilities
- Lead, develop, motivate, and inspire our Product Engineering teams
- Be a key partner and establish effective relationships with our Product and Design teams to help build innovative features with a focus on delivering a great user experience
- Ensure your teams deliver extraordinary output, and continuously seek ways to make an outsized impact
- Help to set direction for the teams, anticipating strategic and scaling-related challenges via thoughtful long-term planning
- Full-stack development, and our stack consists primarily of TypeScript, React, and GraphQL frontend applications and TypeScript + NodeJS or Go backend services using Redis and MySQL.
- Mentoring, coaching, and inspiring your reports to take on new challenges and grow their careers
- Pushing the teams to think about solving complex technical problems in a scalable way
Other
- Hybrid role, with weekly in office responsibilities.
- Exceptional strategic and operational know-how, with an ability to be pragmatic and to adapt quickly in demanding and dynamic environments
- Success partnering with cross-functional partners, and an ability to positively influence teams, customers, colleagues, and sponsors and communicate complex concepts at varying levels of knowledge and technical understanding
- Foster a healthy and collaborative culture that embodies ASAPP's values
- Bachelor’s degree in Computer Science or related field, or equivalent experience
