Kong Konnect is looking for a Director of Growth to lead the next chapter of self-serve success, driving activation and conversion improvements across the platform and scaling their self-serve assist motion to support users through friction points in their journey.
Requirements
- Have owned key stages of the user funnel - especially activation, conversion, or onboarding - and can point to measurable results.
- Are confident in owning metrics, running A/B tests, and working cross-functionally with engineers, designers, analysts and marketers.
- Have enough technical depth to understand developer user journeys, API integration challenges, and can speak credibly about technical product features with engineering teams.
- Have experience with API products, developer tools, or B2B infrastructure.
Responsibilities
- Own and scale the in-product chat experience that helps users when they get stuck in their self-serve journey.
- Develop playbooks, and ensure feedback drives product improvements that increase efficiency and conversion.
- Improve the user journey from signup to conversion and expansion by partnering closely with Product, Design and Product Analytics to reduce time-to-value.
- Lead the roadmap for A/B testing and experiments, including pricing and packaging tests, onboarding improvements, and friction reduction.
- Work with Sales, Support, and Customer Success to ensure a smooth handoff from self-serve to sales-assisted motions.
- Lead weekly and monthly business reviews to drive accountability and share insights across the organization.
Other
- Have 7+ years in growth or product roles, with at least 3 years of experience managing and developing high-performing teams.
- Thrive in fast-paced, high-autonomy environments.
