The company is looking to improve its B2C ecommerce product portfolio across multiple digital and physical channels by defining and executing a vision and strategy for customer experiences.
Requirements
- Proven success in B2C ecommerce or consumer-facing digital products.
- Experience managing products across multiple channels including web, mobile, kiosk, and POS.
- Strong analytical skills and experience with A/B testing, user research, and KPIs.
- Experience with agile development, product lifecycle management, and cross-functional team leadership.
Responsibilities
- Define and communicate a compelling product vision and roadmap aligned with business goals across web, mobile, kiosk, and POS channels.
- Own the end-to-end customer experience across ecommerce touchpoints including discovery, conversion, checkout, and post-purchase.
- Ensure consistency and integration across all customer-facing platforms, both online and in-store.
- Use data and customer insights to identify opportunities, prioritize features, and measure impact.
- Partner with engineering and design to deliver high-quality, scalable solutions on time and within budget.
- Champion agile methodologies and product best practices across the organization.
Other
- 8+ years of product management experience, with at least 3 years in a leadership role.
- Lead and mentor a team of product managers, fostering a culture of ownership, innovation, and continuous improvement.
- Collaborate with marketing, merchandising, and store operations to ensure product initiatives support broader business objectives.
- Excellent communication, leadership, and stakeholder management abilities.
