OceanFirst Bank is looking to improve its Consumer and Business Banking products and solutions to deliver optimal services for external and internal customers, enhance customer experiences, and drive business value across onboarding, servicing, engagement, and loyalty.
Requirements
- Strong analytical and technical skills including working knowledge of relevant processing systems including personal computer software.
- Data-driven.
- Proficient in MS Office Suite.
- Working knowledge and understanding of consumer bank products and services.
Responsibilities
- Direct the implementation of new products and services and develop KPIs as necessary to monitor and assess execution quality and outcomes.
- Direct PowerBI reporting and dashboard buildout to assist with monitoring the outcomes of new products and services as appropriate.
- Direct ongoing customer and employee research, user feedback and channel analytics that translates insights into customer journeys, requirements, and execution roadmaps that will improve the Bank's offerings.
- Design and analyze detailed management reports related to KPIs including customer usage, customer adoption rates and performance measurement.
- Include KPIs in a PowerBI dashboard as appropriate.
- Collaborate with Marketing, IT, Operations, Risk and Compliance, Treasury, Customer Care Center, Lending and Retail teams to enhance strategic planning and communications.
Other
- Responsible for developing a strategic, value-driven roadmap that ensures continuous improvement in Consumer and Business Banking products and solutions to deliver optimal services for our to external and internal customers.
- Without a formal team, leads through influence and facilitates collaboration across the organization, crafting an enterprise strategy that optimizes customer experiences and drives value for the business across onboarding, servicing, engagement and loyalty.
- Develops strategies designed to maximize customer usage of the Bank's products and capabilities across channels, and executes on priority initiatives to ensure platforms and applications are competitive and fully utilized.
- Demonstrated ability to influence without authority.
- Ability to research, plan, and implement using logical thought processes, organization and project management skills.
