Qualtrics is looking to enhance its product operations infrastructure and tools to enable product teams to move faster and more efficiently, while maintaining high-quality standards. The goal is to revolutionize development processes within the Product, UX, and Engineering (PXE) Organization and drive adoption of new ways of working.
Requirements
- Strong experience with Agile methodologies, product development frameworks, and tools (JIRA, Confluence, Trello, etc.).
- Proven ability to streamline workflows, remove bottlenecks, and implement scalable processes across product teams.
- Strong analytical skills, with experience using data to drive decisions and improve processes.
- Ability to thrive in a dynamic environment, balancing multiple priorities while maintaining attention to detail.
- Strong project management skills with an emphasis on driving results and meeting deadlines.
- Experience in a SaaS or enterprise software environment, particularly within the context of experience management or customer insights.
- Advanced proficiency in product lifecycle management tools, analytics platforms, and reporting systems.
Responsibilities
- Own and run the product development lifecycle across discovery, prioritization, planning, and execution and release.
- Facilitate the ongoing upleveling of the product management roles by core processes and artifacts, workflow efficiency, and driving adoption of new ways of working.
- Support product managers with program management best practices for the highest-priority initiatives.
- Create lightweight, agile execution frameworks that improve predictability and delivery quality.
- Partner with Engineering Operations to define actionable scrum-level reporting and progress visibility.
- Provide clear, data-driven visibility into roadmap progress, risks, and product portfolio health.
- Own the product metrics framework (velocity, predictability, adoption, quality, customer outcomes).
Other
- 10+ years of experience in product operations, product management, or a related operational role in a fast-paced, technology-driven company.
- Excellent communication skills, with the ability to influence and align cross-functional teams.
- Familiarity with Qualtrics’ products and platform is a plus, or a deep understanding of customer experience and employee experience management.
- Experience scaling product operations in a high-growth, global organization.
- Leadership role overseeing all product functions including Product Management, Engineering, UX, and Product Marketing.
