HighLevel is looking for a Director of Product Operations to scale how its product organization executes, communicates, and delivers value to customers, serving as the connective tissue between Product, Engineering, Design, Marketing, and Customer Success to ensure strategic initiatives run smoothly, teams stay aligned, and product decisions are grounded in customer feedback and business impact.
Requirements
- 7+ years of experience in Product Operations, Program Management, or Product Management within a fast-paced SaaS environment.
- Proven ability to lead complex, cross-functional initiatives from concept to completion.
- Strong understanding of SaaS metrics, product lifecycle management, and go-to-market processes.
- Experience building scalable processes and frameworks that enable product teams to move faster and make better decisions.
Responsibilities
- Own and drive execution of key company initiatives (e.g., internationalization, onboarding & activation, product adoption, and strategic platform investments).
- Create and maintain clear project plans, timelines, and accountability structures to ensure initiatives move forward efficiently.
- Partner with functional leads to define success metrics, track progress, and communicate outcomes across the organization.
- Serve as the central coordinator across Product, Engineering, Design, Marketing, and Customer Success to align teams on goals, dependencies, and priorities.
- Facilitate collaboration between leadership and execution teams, ensuring clarity around company objectives and product strategy.
- Translate strategic goals into actionable plans and ensure follow-through across departments.
- Own the creation, organization, and ongoing management of Weekly Business Reviews (WBRs) and Quarterly Business Reviews (QBRs).
Other
- managing a team of six or more Product Operations Managers and Program Managers.
- Excellent communication, stakeholder management, and organizational skills — able to distill complexity into clarity.
- A bias for action, ownership, and collaboration — you thrive at the intersection of strategy and execution.
- Lead the collection, triage, and response process for product feedback and requests from our Facebook Community and other external channels.
- Communicate updates and outcomes back to the community with transparency and empathy, strengthening the bridge between our users and our product team.
