Flex is a growth-stage FinTech company aiming to solve the problem of expensive, inflexible, and difficult rent payments by enabling users to pay rent throughout the month on a schedule that fits their finances. The company is looking for a Director of Product, Payments Platform to lead the evolution of its payments infrastructure into a strategic growth and margin lever.
Requirements
- 7+ years of product experience, with at least 3+ years in payments, fraud, or platform product roles at a fintech, bank, or B2B2C fintech products.
- Deep understanding of the payments ecosystem: authorization, retries, tokenization, payment gateways, fraud systems, and card networks.
- Demonstrated ability to balance user experience, cost optimization, fraud risk, and regulatory requirements in product decisions.
- Strong technical acumen and systems thinking - you've worked closely with engineers to design reliable, scalable systems.
- Experience working with Payment processors, building dispute automation, or expanding payment options in regulated environments.
Responsibilities
- Own Flex's payments platform strategy and roadmap - end-to-end: vaulting, authorization, processing, reconciliation, and refunds across all payment methods (card, wallet, ACH).
- Drive down payment processing costs through better routing, smarter retry logic, and fraud/dispute efficiency - without sacrificing UX or resilience.
- Build and scale fraud detection and dispute infrastructure to reduce losses while minimizing false positives and user friction.
- Expand our payment method coverage, ensuring all channels (cards, bank transfers, wallets) are supported with the right controls, guardrails, and visibility.
- Partner with Risk, Finance, Ops, and Engineering to align on business goals and build resilient, compliant, and scalable payment solutions.
- Define success metrics and build dashboards, tooling, and processes to measure performance across cost, reliability, speed, and loss rates.
- Map how future products fit together into a coherent architecture, and help ensure they're built with speed and stability in mind.
Other
- Lead and grow a high-performing product team, coaching PMs while maintaining a strong bar for ownership and quality.
- Champion clear thinking, technical depth, and rigorous prioritization in a fast-moving, high-volume environment.
- Hybrid position with on-site expectations of 3 days per week in our New York Headquarters.
- For candidates outside of the NY/NJ area, you may be eligible for our relocation assistance program.
- Proven success as a player-coach: you've managed PMs and enjoy mentoring while rolling up your sleeves when needed.